EXCELLENTVerified Staff and food were amazing. Thank you for everything. ☺Cleanliness, staff & service, amenities, property conditions & facilitiesPosted on ExpediaVerified It was clean and so cute. Keep in mind, it’s a yurt, not a sandals resort. There is no elevator; you’ll be climbing up and down dozens of stairs. It kind of felt like glamping with concierge. This was a positive for me, but it’s good to be realistic about what kind of experience you’ll have. There are bugs, you will probably find them in the bathroom. Not from a lack of hygiene, you’re staying in the middle of the forest. I used shower shoes. The staff is amazing. The rooms are cleaned every day, the bartenders are awesome, and the included chapin breakfast is really good. They have a pool, and there is an incredible view of the lake from your patio. You can also WhatsApp the staff at any time and they will assist you (extra attention to your room, restaurant resy, shuttle set-up, etc). I enjoyed my stay, I would stay here again. ☺Cleanliness, staff & service, amenities, property conditions & facilitiesPosted on ExpediaVerified This place is located in one of the best mountain areas, and having such beautiful views made my wife and me very happy with everything we saw. Jenna’s River Bed & Breakfast was spectacular, and the staff were incredibly special and welcoming. They are truly amazing. I recommend this hotel 100%. And the breakfast super good. ☺Cleanliness, staff & service, amenities, property conditions & facilitiesPosted on ExpediaVerified Tuvimos la mala suerte de bajar y subir muchas escaleras, somoa personas mayores. Una botellita de agua como complemento. La comida sabrosa y la limpieza impecable ☺Cleanliness, staff & service, amenities, property conditions & facilitiesPosted on ExpediaVerified Me gustó su tranquilidad y panorama muy tranquilo ☺Cleanliness, staff & service, amenities, property conditions & facilitiesPosted on ExpediaVerified Everyone was very lovely. ☺Cleanliness, staff & service, amenities, property conditions & facilitiesPosted on ExpediaVerified Staff was helpful and amenities decent, but there is construction noise next door and on the road. ☺Cleanliness, staff & service, amenitiesPosted on ExpediaVerified Nuestra estadia en Jenna's fue excelente, fuimos bien recibidos y acomodados desde un inicio. El desayuno requisimo y fresco, la cena en restaurante Sirio deliciosa y el bar muy bien manejado por Alejandra y Fernando. El lugar es apacible, y el personal es muy amable listos para hacer recomendaciones que mejoran la experiencia. ☺Cleanliness, staff & service, amenitiesPosted on ExpediaVerified Great location overlooking Lake Atitlan! Staff was very helpful and friendly. Food and drinks were too notch! Would highly recommend this place! ☺Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENTTrustindex verifies that the original source of the review is Google. Bonito y exelente visitasPosted on GoogleTrustindex verifies that the original source of the review is Google. Posted on GoogleTrustindex verifies that the original source of the review is Google. Posted on GoogleTrustindex verifies that the original source of the review is Google. Posted on GoogleTrustindex verifies that the original source of the review is Google. Posted on GoogleTrustindex verifies that the original source of the review is Google. Stayed at Jenna's and let me tell you... amazing! Incredible experience. The staff was amazing, professional, friendly, respectful and attentive! They were the best part of my stayed... great bartender Alejandra is known in the whole town, Fernando worked the bar and restaurant and he was amazimg too, the food was delicious (THEY MAKE EVERYTHING FROM SCRATCH INCLUDING KETCHUP AND SYRUP FROM SCRATCH). Location was stunning, this view is incredible! The rooms are cozy besides the bugs (I am scary lol, plus the place its up at the mountains) they are no complaints, but I feel like maybe a little bathroom upgrade would do the place good. I recommend!Posted on GoogleTrustindex verifies that the original source of the review is Google. If I could give 7 stars, I would. Jenna's River B&B exceeded every expectation. From the moment you walk through the doors, you're warmly greeted by the bellman who takes care of your bags, all while being treated to a breathtaking view of the lake. Check-in was seamless — we had everything we needed and were quickly settled into our beautiful room. The service here is truly exceptional. When my girlfriend wasn't feeling well, the staff didn't hesitate to help source what she needed from a nearby pharmacy. That kind of care and attentiveness is rare and didn't go unnoticed. Lino, the tuk tuk driver who handles transport for the B&B, was an absolute gem. He kept in constant communication for every pick-up and even waited patiently when I wanted to head into town for food. Nothing was ever too much trouble. Breakfast and dinner were both fantastic. Fernando, our dinner server, was friendly, knowledgeable, and spoke excellent English — a great bonus. That said, every single staff member, from reception to security, brought the same warmth and professionalism throughout our stay. We're already wishing we had booked longer, but one thing's for certain — we'll be back.Posted on GoogleTrustindex verifies that the original source of the review is Google. We stayed in the Iguana Room and it was absolutely beautiful. The views, customer service, and overall vibe of the place were unforgettable. Waking up to the lake and watching the sunset made it truly special. This is a must-stay location. Spanish: Nos hospedamos en la habitación Iguana y fue absolutamente hermosa. Las vistas, el servicio al cliente y el ambiente del lugar fueron inolvidables. Despertar frente al lago y ver el atardecer lo hizo realmente especial. Este es un lugar que definitivamente hay que visitar.Posted on GoogleTrustindex verifies that the original source of the review is Google.
EXCELLENTVerified Jenna’s was the best!! We had the best time here! Everything about Jenna’s was great. The property was clean with lots of amenities like a pool, bar, and, and spa. Each room had a gorgeous view of the lake with a private balcony. The breakfasts were also very good, and even if you aren’t staying here, I highly recommend coming here to eat at the attached restaurant, Al Jouri Kitchen. I also need to mention how easy it was to coordinate activities, tuktuk rides, and a shuttle to the airport through Jenna’s. Jenna’s really went above and beyond to make sure that all the logistics of our vacation were taken care of.
Owner's reply
We're so glad to hear that your experience with us exceeded your expectations. Our entire team goes out of their way to ensure that every detail of your stay is incredible. Thank you for staying with us, and we hope you'll visit us again.Posted on TripadvisorVerified Love Jenna’s and the staff is the best! I love Jenna’s River! The staff is so kind and helpful. The property is beautiful! The front desk coordinated paragliding for me and they give you a tuktuk driver you can use - Linc- and he is the BEST! The property is a little out of town but Linc will come get you quickly. And the views!!! I would stay here again.
Owner's reply
We're happy to hear that your experience was great with us. Our entire staff try our best to ensure that every detail of your stay is perfect. Thank you for staying with us, and we hope you'll visit us again.Posted on TripadvisorVerified Wonderful Stay !!! Couldn’t have had a better stay in Panajachel. This B&B was wonderful. The staff were so friendly and helpful. They helped me set up tours and transfers before I even arrived onsite. I stayed in the Quetzal Yurt. It was spacious and clean. This yurt has the best views by far. There are two large patios on two different levels. WiFi was fast. Breakfast was cooked perfectly and there were many choices in addition to the standard breakfast which is included. We had dinner at Al Jouri restaurant which is prepared by a different chef than the women who prepare breakfast. The dinner was amazing and very reasonably priced. I also had a 90 minute massage which was fantastic. There are two adorable cats on site. Samson and Delilah. Delilah is the friendlier of the two. She is just adorable. The B&B is a short tuk tuk from shopping, restaurants and many attractions. Very easy to take the boats to other areas. The housekeeping staff cleaned the room everyday. We had our laundry washed and it was clean and folded in the same day.Posted on TripadvisorVerified Room With a View Jenna's has a stunning setting where every single yurt has an incredible view of Lake Atitlan. My yurt was rustic and charming with a large balcony. Enjoying the balcony in the evening was one of the highlights of my visit to Guatemala! Love the restaurant as well. The management staff really care about making the visit flawless.
Owner's reply
We're so glad to hear that your experience with us exceeded your expectations. Our entire team goes out of their way to ensure that every detail of your stay is incredible. Thank you for staying with us, and we hope you'll visit us again.Posted on TripadvisorVerified When in Lake Atitlan, look no further. We had an amazing stay and could not have asked for a better experience. The views of Lake Atitlán and the surrounding volcanoes are absolutely breathtaking. Perched on a hill, the hotel offers a peaceful, immersive setting where you can truly enjoy the area’s natural beauty, wildlife, and resources. Waking up to these views and the sounds of nature was unforgettable. This is a must-try destination for anyone seeking tranquility, stunning scenery, and a unique connection with nature. Highly recommended.Posted on TripadvisorVerified Restaurant muy , muy bien Excelente cocina siria ! Nos fascinó ! Falafell y otros platos muy bien preparados, muy atenta atención del personal, July especialPosted on TripadvisorVerified Amazing B&B With the Best Restaurant! Jenna's River B&B is a unique stay with a wonderful view! Each of the yurts is comfortable and "stacked" against the land leading down to the sea. There is also a little gem of a restaurant attached to the wonderful Jenna's River B&B. The chef is a magician. I was here for a pre-wedding Happy Hour and the next day for the wedding and dinner afterwards. The star of the Happy Hour was the fried shrimp. They were crisp and flavorful and served with the best spicy dip! The wedding meal was grand by any standard; everything was delicious, and the portions were huge. The staff was gracious and friendly, so attentive and enthusiastic. It felt more like being at someone's house than a restaurant. Short ribs, hummus, fish, salad, so many tasty dishes! The desert, and the wedding cake, was the best Dolce de Leche cake I have ever tasted. Bravo to the chef and Al Jouri Restaurant. It's worth the tuk-tuk ride there, but you won't want to leave!Posted on TripadvisorVerified Gorgeous Getaway I planned a trip for my mom and I to Guatemala, it had always been a place I wanted to visit. When we arrived at Lake Atitlan we got a tuktuk to Jenna's, their What's App communication was SO HELPFUL. This boutique hotel is exactly the place you want to stay for views, food, and relaxation during your visit to Lake Atitlan. After visiting many of the towns around the lake and spending afternoons wandering through Panajachel, no other accommodation can compare. Unlimited coffee in the morning for my early-rising mom, Lino the tuktuk tour guide, and the most gorgeous view of the lake made this a trip to remember. Thank you Jenna's!Posted on TripadvisorVerified Unforgettable stay in beautiful Lake Atitlan We thoroughly enjoyed our time at Jenna's for a family wedding. It is a beautiful setting, very comfortable, and has an amazing on-site restaurant. The staff went above and beyond to make sure everyone had a terrific time - both Adriana and Adrina managed transport, booked massages, offered an unforgettable yoga class and were just exemplary overall. Yvan coordinated all of the details and managed many moving parts. Johnny and Allie at the bar took great care of everyone and made terrific cocktails. Norbert continued to delight us with delicious food (best fattoush I've ever had!). We had a group of 19 show up late one evening during our stay, and the kitchen staff rose to the challenge - Johnny took care of everyone - and the women in the kitchen worked late to make sure that we were well-fed. They were back early the next morning to prepare our breakfast - thank you to Lizeth, Aura, Danira, Gaby, Yolanda and Lizeth for feeding us so well over many days! We will never forget the time we had at Jenna's - thank you to everyone who made it so special.Posted on TripadvisorVerified Beautiful location, incredible views, wonderful food and Staff!!! I first have to say that everyone there is so extra accommodating and wonderful, a better staff couldn't be found anywhere. When we arrived, I realized the error in my booking. I had asked for a lower yurt not realizing that the main road was at the top. Meaning that there would be more stairs to climb to get to where we could grab a tuk tuk into town. (Be aware there are a whole lot of stairs to get everywhere) We were lucky in that It was low season and they were very kind in that they were able to change us to another room that put us closer to the main road. At the end of a long day of taking launches to other areas of the lake that location was so much better for us. Of course the view of the lake from up there was stupendous.. I had been willing to give up that view being in a lower yurt until I got there and realized thing were opposite of what I imagined. Our room was small and cozy and with a great balcony overlooking the lake...our bed was very comfy and with enough blankets to warm us thru the night..it does get chilly at night! Great shower with plenty of hot water. Housekeeping gave fresh filtered water, and clean towels every day which was a nice treat.( So many places don't change towels these days). As other people have said in their posts... I agree that the rooms (or at least the one we were in) could use more hooks to hang things and even a small table or something in the bathroom because there was no place to put anything, even the towels. For two people with toiletries it's barely enough space. The included breakfast is more than ample and always delicious with fresh made plantains, eggs, fruit, beans and home made tortillas with coffee or tea... honestly, more than I could finish... but somehow I'm managed! They also have other menu items that can be ordered with a small fee. We had dinner in their restaurant each night we stayed and loved everything we had. The kitchen staff Gabriela and Yolanda are amazing cooks and everything is made to order. After a long day visiting other places on the lake it was relaxing to come back for dinner and be overlooking the lake. We found all the meals to be tasty, satisfying but above all incredibly creative in their preparation and unique flavors, we honestly ate everything on our plates each night. We didn't have a chance to use the pool because we were out most of the day when it was warm, by the time we got back it was a bit too cool out, but I'm sure it's very refreshing on a hot day. Thank you Mari, Antonio and Rob for making our stay so memorable and great... and of course to Gabriela and Yolanda for the super delicious meals. We loved staying at Jenna's and we would stay again in a heartbeat.It's a very special place and close enough to grab a tuk tuk and be in town in minutes. **2 Things to be aware of: -----10% Is added to the food bill for tips. We were unaware of this and tipped after every meal. We didn't get paper bills after the meals so we had no idea until we settled up at the end of our stay. So by the end, adding in that 10%...we were probably tipping 25 to 30% because we loved the service and the food so much. ---My own personal pet peeve: Breakfast is served from 8 AM to 11 AM which is a great window... but for an early riser who gets up around 6 AM.. having to wait those two hours for my 1st cup of coffee was a drag. We would count down the minutes until 8am and be the first ones there! The one suggestion I would make would be programming the coffeemaker to 7 AM, even if breakfast starts later. For those of us who need that early morning coffee fix it to wake up it would be a great addition. (I met another early riser guest there who took at 6.30am tuk tuk into town just to get that 1st cup of coffee) The last day we grabbed a cold brew from town the night before and sat on the balcony in the morning with that, just waiting for 8am:-) Again.. We loved our stay at Jenna's and highly recommend it!
Owner's reply
Thank you so much for your thoughtful review and for all the kind words! We're really happy we could help adjust your room and that you enjoyed the views, food, and the warmth of our team, they will be so happy to hear this!We really appreciate the feedback too, especially about the bathroom space and the early morning coffee. Great suggestions, and we’ll definitely look into ways to improve that experience.We’d love to welcome you back anytime, thank you again for choosing Jenna’s!