EXCELLENTVerified El personal súper amable. Un hotel familiar pero muy profesional. El restaurante excelente, el equipo protege al ambiente y a los animales de la región lo cual a mí me encantó. ☺Cleanliness, amenities, property conditions & facilitiesPosted onVerified Great atmosphere! ☺Cleanliness, amenities, property conditions & facilitiesPosted onVerified Excellent staff, very helpful and kind. Beautiful views ☺Cleanliness, amenities, property conditions & facilities
Owner's reply
We’re so happy to hear you appreciated our friendly and helpful staff, and that you enjoyed the beautiful views. It was a pleasure having you, Thank you for your rating 10/10!Posted onVerified Staff was great and everything was clean. Nice hot shower. ☺Cleanliness, amenities, property conditions & facilities
Owner's reply
Thank you so much for your kind words and perfect rating! We’re very happy to hear you enjoyed our friendly staff, the cleanliness, and a nice hot shower — comfort matters! It was a pleasure hosting you, and we hope to welcome you back again very soon 😊Posted onVerified Good wine and good food ☺Cleanliness, staff & service, amenities, property conditions & facilities
Owner's reply
We’re delighted to hear you enjoyed the wine and the food that’s always wonderful feedback for our team It was a pleasure hosting you, and we hope to welcome you back again soon for more great flavors and a lovely stay.Posted onVerified Beautiful property, all rooms have amazing lake views. The people are so genuinely friendly and the service is excellent. The only thing is that next time I'll make sure I don't book Christmas Eve and Christmas Day, as options are limited in the area. I'll visit Jenna's Bed and Breakfast before or after. So grateful to the staff for all their help. My mother was looking for a medicinal plant and they helped her find it. Definitely a must stay @ ☺Cleanliness, property conditions & facilities
Owner's reply
Hi Yesik! Thank you so much for your beautiful review 🤍 We’re truly happy to hear you enjoyed the property, the lake views, and the genuine care from our team that means a lot to us. You’re absolutely right that Christmas Eve and Christmas Day can be quieter in the area, and we really appreciate you sharing that tip for future guests. Visiting Jenna’s River before or after the holidays is definitely a great way to experience everything the region has to offer. We’re especially glad our staff could help your mother find the medicinal plant she was looking for moments like that are exactly why we love what we do. Thank you again for staying with us and for your kind words. We’d love to welcome you back anytimePosted onVerified Clean rooms, gorgeous hotel with a lovely pool. Amazing staff; I was able to get my shoes cleaned here along with my laundry. The breakfast is good and we are at the Syrian restaurant they have in the hotel (also amazing). They have two cute cats roaming around and amazing drinks at the bar. The biggest perk is probably the tuktuk driver Lino, who you can message for a ride when necessary (7 am to 7 pm usually). Staff always helps with your luggage and were so helpful. I checked out before breakfast and the had some yogurt, fruit and granola put aside for me to take in the morning.
Owner's reply
Thank you so much for this beautiful and detailed review 🤍 We’re truly happy to hear you enjoyed your stay with us from the clean rooms and pool to the breakfast, bar drinks, and our Syrian restaurant. It means a lot that you noticed the little details, like the laundry service, shoe cleaning, and even our two resident cats 🐾. We’re especially glad our team could make you feel cared for, help with your luggage, and prepare something for you when you had to leave before breakfast. And of course, Lino will be very happy to know he made your experience even better 🚖✨ It was a pleasure having you with us, and we truly hope to welcome you back again soon. Safe travels and thank you for choosing us 💛
EXCELLENTTrustindex verifies that the original source of the review is Google. Posted onTrustindex verifies that the original source of the review is Google. Wonderful tasting menu, spectacular location and fantastic service. Original menu that is hard to find in the region.Posted onTrustindex verifies that the original source of the review is Google. Posted onTrustindex verifies that the original source of the review is Google. I cannot recommend this place enough, it is simply the best place to stay at Lake Atitlan. The location is stunning, offering a breathtaking view of the lake and volcanoes from every room. The property is slightly removed from town, making for a quiet and peaceful stay. Access to Panajachel is easy via a tuk-tuk, taking less than ten minutes. The rooms are clean and very comfortable, featuring comfy beds, full bathrooms, daily towels/cleaning and wifi!. Service here is a highlight, the manager Yvan was an amazing host who was incredibly helpful and gave us many recommendations for activities and transportation getting around the lake. The food and bar service were also outstanding. Head Chef Norbert Cloutier, is truly a culinary talent. His Middle Eastern fare was world-class, delivering some of the best food I've had, even compared to restaurants in NYC where I reside. If you are traveling to Lake Atitlan, I highly encourage you to stay at Jenna's, or at least stop by for a meal!Posted onTrustindex verifies that the original source of the review is Google. Posted onTrustindex verifies that the original source of the review is Google. I wish I could give this place 100 stars. My partner and I stayed here 4 years ago and fell in love with each other and with this magical place. Flash forward to last week. We got married here with 30 close friends and family. We can not say enough great things about the entire experience. The yurts are just glorious, with views of the volcanos and lakes from every angle. The beds are comfortable and everything is really well kept up. I need to give a detailed review of the staff because they were so extraordinary. First the main staff: Starting with Yvan, the extremely charming and attentive general manager, I knew we were in good hands from the beginning. We booked the whole place a year in advance. He was so good about communicating with us the entire time. When we finally met in person, I felt already knew him. He is a person with a heart of gold, pure love and such a capable master of ceremonies. As we got closer to the date, Andrea stepped in to manage the details involved in wedding planning. She was incredibly helpful and went way beyond duty to ensure our day was beautiful. She helped me to plan everything (decorations, seating planning, flowers, gifts, etc, all the minutiae that accompanies weddings) and kept me feeling confident that all would go well. It went well beyond my expectations! Thank you Andrea. Next is Adria. She was the one to greet us all at the gate, and I instantly felt her amazing warm aura. A tireless worker, an incredibly kind and generous spirit…I had to resist the urge to hug her all the time. She worked with Andrea to make sure all the details were attended to, and bonus: she led us all in a wonderful yoga class by the pool. If only I could start my day every day with her… Finally, there is the very talented chef Norbert. I live to eat. I love to eat. Food is my love language. I plan entire vacations around what I’m going to eat. Norbert’s food absolutely blew me away. His cooking skills, his attention to detail, letting ingredients shine, presentation—unbelievable. In addition to preparing our wedding feast, he made us tapas for the meal the night before. We had lunch there, as well as breakfasts all 4 mornings. We loved his food so much we ate our last dinner there instead of going into town. I think I can safely say we tried everything on the menu and 100% of it was delicious. Bravo, Norbert!!! And then there was the rest of the staff. Ale and Johnny tended bar for us the whole time. They were both so charming, patient, and hardworking. Our crowd was a thirsty group, and they handled everyone with grace. Norbert was assisted by some local women who truly worked their tails off for us: Lizeth Aura Danira Gaby Yolanda …..you were all so so wonderful! I have worked in restaurants and know that while the chef gets all the attention, the kitchen staff is essential. The job can not be done with out. Thank you so much. And I can not forget the cleaning/support crew: Eddy Manuel Yuli ….extra thanks to Yuli for the additional job she did with creating beautiful flower arrangements. And to the guys that carried all those chairs down and up ALL THOSE STAIRS. This place is so special. I can’t recommend it highly enough.Posted onTrustindex verifies that the original source of the review is Google. Great tasting menuPosted onTrustindex verifies that the original source of the review is Google. Day 1 and 2 in lake atitlan and it was by far the most enjoyable days we had in the area. 100% recommend. The restaurant food is 100% recommend, tooPosted onTrustindex verifies that the original source of the review is Google. In a great location, this hotel offerts an excellent service to their guests! Very responsive and proactive, they made our stay even better in the area. Try their restaurant, it’s worth a detour! Also, their cocktails at the bar, from a “classic” to something more “extra” are perfectly executed!Posted onTrustindex verifies that the original source of the review is Google. Jenna's B&B is a true gem! From the incredibly friendly staff who made us feel instantly at home, to the delicious food, and the absolutely breathtaking views of the lake; this place is perfect. Highly recommend!
EXCELLENTVerified Restaurant muy , muy bien Excelente cocina siria ! Nos fascinó ! Falafell y otros platos muy bien preparados, muy atenta atención del personal, July especialPosted onVerified Amazing B&B With the Best Restaurant! Jenna's River B&B is a unique stay with a wonderful view! Each of the yurts is comfortable and "stacked" against the land leading down to the sea. There is also a little gem of a restaurant attached to the wonderful Jenna's River B&B. The chef is a magician. I was here for a pre-wedding Happy Hour and the next day for the wedding and dinner afterwards. The star of the Happy Hour was the fried shrimp. They were crisp and flavorful and served with the best spicy dip! The wedding meal was grand by any standard; everything was delicious, and the portions were huge. The staff was gracious and friendly, so attentive and enthusiastic. It felt more like being at someone's house than a restaurant. Short ribs, hummus, fish, salad, so many tasty dishes! The desert, and the wedding cake, was the best Dolce de Leche cake I have ever tasted. Bravo to the chef and Al Jouri Restaurant. It's worth the tuk-tuk ride there, but you won't want to leave!Posted onVerified Gorgeous Getaway I planned a trip for my mom and I to Guatemala, it had always been a place I wanted to visit. When we arrived at Lake Atitlan we got a tuktuk to Jenna's, their What's App communication was SO HELPFUL. This boutique hotel is exactly the place you want to stay for views, food, and relaxation during your visit to Lake Atitlan. After visiting many of the towns around the lake and spending afternoons wandering through Panajachel, no other accommodation can compare. Unlimited coffee in the morning for my early-rising mom, Lino the tuktuk tour guide, and the most gorgeous view of the lake made this a trip to remember. Thank you Jenna's!Posted onVerified Unforgettable stay in beautiful Lake Atitlan We thoroughly enjoyed our time at Jenna's for a family wedding. It is a beautiful setting, very comfortable, and has an amazing on-site restaurant. The staff went above and beyond to make sure everyone had a terrific time - both Adriana and Adrina managed transport, booked massages, offered an unforgettable yoga class and were just exemplary overall. Yvan coordinated all of the details and managed many moving parts. Johnny and Allie at the bar took great care of everyone and made terrific cocktails. Norbert continued to delight us with delicious food (best fattoush I've ever had!). We had a group of 19 show up late one evening during our stay, and the kitchen staff rose to the challenge - Johnny took care of everyone - and the women in the kitchen worked late to make sure that we were well-fed. They were back early the next morning to prepare our breakfast - thank you to Lizeth, Aura, Danira, Gaby, Yolanda and Lizeth for feeding us so well over many days! We will never forget the time we had at Jenna's - thank you to everyone who made it so special.Posted onVerified Book the Armadillo suite, you won't be disappointed! Totally worth the very brief venture outside town for the unbeatable view, you won't be disappointed! Be sure to wake up to watch the sunrise from your own private covered patio or even from your bed. I also suggest sitting out to watch the sunset over the mountains from their restaurant. During the night we were able to sit and enjoy the moon reflecting on the lake. The hotel has a wonderfully curated eclectic vibe. The complex is thoughtfully designed (but be prepared for some stairs - after all you're on the side of a mountain) and the gardens are immaculate. You feel as if your tucked amongst the forest in a private garden. The staff were incredibly helpful. They arranged our professional private transportation to and from Guatemala City and helped us arrange trusted tuk tuks into town. High speed wifi that's included enabled us to stream movies. Can't recommend the on site Syrian restaurant's tasting menu enough! Enjoy incredibly fresh and flavorful authentic Syrian food made with local ingredients for their covered restaurant patio that overlooks the lake. Get there early as they will sell out or make a reservation. We enjoyed the coffee that was available all day and the included breakfast.Posted onVerified Amazing!! What an amazing experience, great value and the view was fantastic. Stay in the Armadillo room if you can. Also do the dinner tasting menu for sure. Cant wait to go back! Easily located to get a tuk tuk into town and very helpful in arranging transport to and from Guatemala City or Antigua.Posted onVerified Charming spot with a great vibe Great location with a lovely atmosphere! We friendly welcome from the staff! Before our arrival, they reached out with useful information. Rooms are clean and are all facing the lake. The restaurant attached to the hotel is incredibly! Unique in the area, it offers a Syrian cuisine worth a detour. Ask for their wine menu, you won’t be disappointed!Posted onVerified Lake Atitlan – Comfort, Beauty, and Convenience The lodgings were extremely comfortable and the grounds were absolutely beautiful. It was like staying in a landscaped botanical garden. There are some stairways to maneuver between street level and the rooms, but the view is totally worth it. Easy walking distance to Panajachel and Santa Catarina Palopo, though there are many tuk-tuks or nice locals willing to give you a ride in the back of their pickup truck if you are not up for the walk. Great food on-site with all the local flavors, and some very unique cuisine with inspirations from the Middle East.Posted onVerified Must stay The service was great. I definitely recommend the stay here. The staff are very welcoming and helpful, they made the experience even better.
Owner's reply
Thank you for taking the time to write us a review. We appreciate it greatly! It’s always our pleasure to make your experience at the lake truly wonderful! Gracias!Posted onVerified Beautiful location, incredible views, wonderful food and Staff!!! I first have to say that everyone there is so extra accommodating and wonderful, a better staff couldn't be found anywhere. When we arrived, I realized the error in my booking. I had asked for a lower yurt not realizing that the main road was at the top. Meaning that there would be more stairs to climb to get to where we could grab a tuk tuk into town. (Be aware there are a whole lot of stairs to get everywhere) We were lucky in that It was low season and they were very kind in that they were able to change us to another room that put us closer to the main road. At the end of a long day of taking launches to other areas of the lake that location was so much better for us. Of course the view of the lake from up there was stupendous.. I had been willing to give up that view being in a lower yurt until I got there and realized thing were opposite of what I imagined. Our room was small and cozy and with a great balcony overlooking the lake...our bed was very comfy and with enough blankets to warm us thru the night..it does get chilly at night! Great shower with plenty of hot water. Housekeeping gave fresh filtered water, and clean towels every day which was a nice treat.( So many places don't change towels these days). As other people have said in their posts... I agree that the rooms (or at least the one we were in) could use more hooks to hang things and even a small table or something in the bathroom because there was no place to put anything, even the towels. For two people with toiletries it's barely enough space. The included breakfast is more than ample and always delicious with fresh made plantains, eggs, fruit, beans and home made tortillas with coffee or tea... honestly, more than I could finish... but somehow I'm managed! They also have other menu items that can be ordered with a small fee. We had dinner in their restaurant each night we stayed and loved everything we had. The kitchen staff Gabriela and Yolanda are amazing cooks and everything is made to order. After a long day visiting other places on the lake it was relaxing to come back for dinner and be overlooking the lake. We found all the meals to be tasty, satisfying but above all incredibly creative in their preparation and unique flavors, we honestly ate everything on our plates each night. We didn't have a chance to use the pool because we were out most of the day when it was warm, by the time we got back it was a bit too cool out, but I'm sure it's very refreshing on a hot day. Thank you Mari, Antonio and Rob for making our stay so memorable and great... and of course to Gabriela and Yolanda for the super delicious meals. We loved staying at Jenna's and we would stay again in a heartbeat.It's a very special place and close enough to grab a tuk tuk and be in town in minutes. **2 Things to be aware of: -----10% Is added to the food bill for tips. We were unaware of this and tipped after every meal. We didn't get paper bills after the meals so we had no idea until we settled up at the end of our stay. So by the end, adding in that 10%...we were probably tipping 25 to 30% because we loved the service and the food so much. ---My own personal pet peeve: Breakfast is served from 8 AM to 11 AM which is a great window... but for an early riser who gets up around 6 AM.. having to wait those two hours for my 1st cup of coffee was a drag. We would count down the minutes until 8am and be the first ones there! The one suggestion I would make would be programming the coffeemaker to 7 AM, even if breakfast starts later. For those of us who need that early morning coffee fix it to wake up it would be a great addition. (I met another early riser guest there who took at 6.30am tuk tuk into town just to get that 1st cup of coffee) The last day we grabbed a cold brew from town the night before and sat on the balcony in the morning with that, just waiting for 8am:-) Again.. We loved our stay at Jenna's and highly recommend it!
Owner's reply
Thank you so much for your thoughtful review and for all the kind words! We're really happy we could help adjust your room and that you enjoyed the views, food, and the warmth of our team, they will be so happy to hear this!We really appreciate the feedback too, especially about the bathroom space and the early morning coffee. Great suggestions, and we’ll definitely look into ways to improve that experience.We’d love to welcome you back anytime, thank you again for choosing Jenna’s!