EXCELLENTVerified What an absolutely amazing experience staying here! Everything from the prime location between Panajechel and Santa Catarina to the excellent service provided from Manu and the rest of the staff here was more than memorable. We enjoyed the most delicious fresh free breakfast at the restaurant and drinks from the cocktail bar every day. The massage at the spa was otherworldly!! And the best part is the two most amazing roommates Samson and Delilah, the friendliest cats that stay on the property! Other reviewers may mention outdated rooms or linen, however you don’t come here for the most modern accommodations in Guatemala. You come for it to feel like home. The attention to detail in each room and from the staff gives you everything you might need. We enjoyed massages from the amazing spa staff, were provided cheap, reliable TukTuks back and forth from whatever town we liked, and got the best priced transport back to the airport! They even had our laundry done! For any stay in Panajechel this will always be my go to. Good people, fair prices, and great vibes. Can’t ask for more! Thank you Jenna’s River B&B! ☺Cleanliness, amenities, property conditions & facilities
Owner's reply
Thank you so much for this beautiful and thoughtful review! It truly means a lot to us. We’re so happy you felt at home here that’s exactly the feeling we hope every guest experiences at Jenna’s River We’re glad you enjoyed the location, the breakfasts, cocktails, spa treatments, and all the little details that make a stay special. Manu and the whole team will be especially happy to hear your kind words they put so much heart into what they do. And of course, Samson and Delilah will be thrilled to know they made such a good impression. They really are part of the family here. Thank you as well for highlighting what makes this place unique: the warmth, care, and genuine connections rather than modern luxury. We’re grateful you noticed and appreciated that. We truly hope to welcome you back again very soon. This will always be your home in PanajachelPosted onVerified Un lugar mágico ,la suite jaguar hermosa,muy limpio,la comida sirien deliciosa y atención del personal número 1 ☺Cleanliness, amenities, property conditions & facilities
Owner's reply
Muchas gracias Claudia, es un honor poder servir y que se vayan con una sonrisa, nuestro staff hace lo mejor que puede desde el corazón, nos alegra escuchar que estamos haciendo un buen trabajo! Esperamos recibirte de vuelta en una nueva ocasión.Posted onVerified The staff were all extremely friendly, the breakfast was amazing and huge. The food for lunch and dinner was very good as well. The place is very pretty and has gorgeous views. Con: street noise and dogs are fairly loud at night. But earplugs take care of that. ☺Cleanliness, amenities, property conditions & facilities
Owner's reply
Thank you so much, Sarah, for your wonderful 10/10 review! We’re thrilled to hear you enjoyed our friendly staff, the generous and delicious breakfast, as well as the food for lunch and dinner. It’s also great to know you appreciated the beauty of the place and the gorgeous views. Thank you for mentioning the street noise and dogs at night as well, we understand this can happen in the area, and we’re glad earplugs helped make your stay more comfortable.Posted onVerified Very attentive staff. Was a very nice stay. The views are incredible and the restaurant is very good. ☺Cleanliness, staff & service, amenities, property conditions & facilities
Owner's reply
Thank you so much, Alexander, for your rating! We’re delighted to hear you had such a nice stay and that you found our staff attentive, enjoyed the incredible views, and loved the restaurant. Your kind words mean a lot to our team. It was a pleasure hosting you,Posted onVerified Muy amables te resuelven todo, el desayuno incluido es bueno y tiene una vibra muy agradable. Sólo que tiene horario de silencio a partir de las 9:00 pm, lo hace ideal para descansar pero si vas en un mood distinto debes tenerlo en cuenta ☺Cleanliness, staff & service, amenities
Owner's reply
Adriana, nos alegra mucho saber que encontraste a nuestro equipo amable y dispuesto a ayudar, que disfrutaste del desayuno incluido y de la vibra agradable del lugar. Como bien mencionas, el horario de silencio a partir de las 9:00 pm está pensado para quienes buscan descanso y tranquilidad, y agradecemos que lo destaques para otros viajeros.Posted onVerified Spacious room with great view of the lake. Friendly staff. Nice restaurant. ☺Cleanliness, staff & service, amenities
Owner's reply
Hey Andrea! Thank you for your review, We are glad to hear you liked the spacious room with the lake view, we always try to offer the best service and this confirms our staff is doing a great job. We hope you have a nice trip back home and may be see you next time.Posted onVerified A corner of heaven! A perfect getaway away from the hustle and bustle from the main town. The pictures don’t do this place justice. It’s gorgeous and hospitable. From the amazing staff to the tuk tuk drivers they go above and beyond in helping you get to place to place. The staff was helpful in arranging my tour. 10000/10 I highly recommend Jenna’s B&B. You won’t regret it. ☺Cleanliness, property conditions & facilities
Owner's reply
We’re truly honored by your description of our place as a “corner of heaven.” It makes us so happy to know you enjoyed the peaceful setting, our hospitality, and the support from our staff and tuk-tuk drivers. Going above and beyond for our guests is exactly what we strive for, so your feedback means the world to us. We’re also glad we could help arrange your tour and make your stay smooth and memorable. Thank you for your heartfelt recommendation, we would absolutely love to welcome you back anytime.Posted onVerified Amazing views, wonderful staff, liked the restaurant on the premises. ☺Cleanliness, amenities, property conditions & facilities
Owner's reply
Thank you so much, Adriana, for your wonderful 10/10 review! ⭐️ We’re delighted to hear you enjoyed the amazing views, our wonderful staff, and the restaurant on the premises. Your kind words truly mean a lot to our entire team. It was a pleasure hosting you, and we hope to welcome you back again very soon
EXCELLENTTrustindex verifies that the original source of the review is Google. What an absolutely amazing experience staying here! Everything from the prime location between Panajechel and Santa Catarina to the excellent service provided from Manu and the rest of the staff here was more than memorable. We enjoyed the most delicious fresh free breakfast at the restaurant and drinks from the cocktail bar every day. The massage at the spa was otherworldly!! And the best part is the two most amazing roommates Samson and Delilah, the friendliest cats that stay on the property! Other reviewers may mention outdated rooms or linen, however you don’t come here for the most modern accommodations in Guatemala. You come for it to feel like home. The attention to detail in each room and from the staff gives you everything you might need. We enjoyed massages from the amazing spa staff, were provided cheap, reliable TukTuks back and forth from whatever town we liked, and got the best priced transport back to the airport! They even had our laundry done! For any stay in Panajechel this will always be my go to. Good people, fair prices, and great vibes. Can’t ask for more! Thank you Jenna’s River B&B!Posted onTrustindex verifies that the original source of the review is Google. Jenna’s is located on the outskirts of town but easy to get to. All the tuktuk drivers know where it is. They also provide you with the number of a tuktuk service that is a lifesaver to be able to get in to town and to the pier. The restaurant on site is great and the Guatemalan breakfast provided is delicious! Great views of the lake aswell. Would definitely stay here again!Posted onTrustindex verifies that the original source of the review is Google. Dommage que je ne puisse pas laisser plus d'étoile 🙈 Sérieusement, AUCUN mot a dire.. le balcon relié a la chambre est parfait et magique avec la vue sur le lac Atitlan. Le personnel est a l'écoute. L'endroit est bien entretenu. Le lit est sooooo confortable.. la salle de bain est folle. Juste le bain encastré pres de la fenêtre. 🤩 La nourriture est délicieuse, vraiment. Je me suis payé la totale pour cet hébergement et cest bien mérité. Le service de tuk tuk affilié a l'hôtel est super (bon prix). Mercii a Lino pour les balades. L'endroit est sécuritaire avec les gates barrées. Je n'ai aucun commentaire négatif a dire. Merciiiii encore 1000 fois pour ces 2 belles nuits.Posted onTrustindex verifies that the original source of the review is Google. Wonderful tasting menu, spectacular location and fantastic service. Original menu that is hard to find in the region.Posted onTrustindex verifies that the original source of the review is Google. I wish I could give this place 100 stars. My partner and I stayed here 4 years ago and fell in love with each other and with this magical place. Flash forward to last week. We got married here with 30 close friends and family. We can not say enough great things about the entire experience. The yurts are just glorious, with views of the volcanos and lakes from every angle. The beds are comfortable and everything is really well kept up. I need to give a detailed review of the staff because they were so extraordinary. First the main staff: Starting with Yvan, the extremely charming and attentive general manager, I knew we were in good hands from the beginning. We booked the whole place a year in advance. He was so good about communicating with us the entire time. When we finally met in person, I felt already knew him. He is a person with a heart of gold, pure love and such a capable master of ceremonies. As we got closer to the date, Andrea stepped in to manage the details involved in wedding planning. She was incredibly helpful and went way beyond duty to ensure our day was beautiful. She helped me to plan everything (decorations, seating planning, flowers, gifts, etc, all the minutiae that accompanies weddings) and kept me feeling confident that all would go well. It went well beyond my expectations! Thank you Andrea. Next is Adria. She was the one to greet us all at the gate, and I instantly felt her amazing warm aura. A tireless worker, an incredibly kind and generous spirit…I had to resist the urge to hug her all the time. She worked with Andrea to make sure all the details were attended to, and bonus: she led us all in a wonderful yoga class by the pool. If only I could start my day every day with her… Finally, there is the very talented chef Norbert. I live to eat. I love to eat. Food is my love language. I plan entire vacations around what I’m going to eat. Norbert’s food absolutely blew me away. His cooking skills, his attention to detail, letting ingredients shine, presentation—unbelievable. In addition to preparing our wedding feast, he made us tapas for the meal the night before. We had lunch there, as well as breakfasts all 4 mornings. We loved his food so much we ate our last dinner there instead of going into town. I think I can safely say we tried everything on the menu and 100% of it was delicious. Bravo, Norbert!!! And then there was the rest of the staff. Ale and Johnny tended bar for us the whole time. They were both so charming, patient, and hardworking. Our crowd was a thirsty group, and they handled everyone with grace. Norbert was assisted by some local women who truly worked their tails off for us: Lizeth Aura Danira Gaby Yolanda …..you were all so so wonderful! I have worked in restaurants and know that while the chef gets all the attention, the kitchen staff is essential. The job can not be done with out. Thank you so much. And I can not forget the cleaning/support crew: Eddy Manuel Yuli ….extra thanks to Yuli for the additional job she did with creating beautiful flower arrangements. And to the guys that carried all those chairs down and up ALL THOSE STAIRS. This place is so special. I can’t recommend it highly enough.Posted onTrustindex verifies that the original source of the review is Google. Great tasting menuPosted onTrustindex verifies that the original source of the review is Google. Day 1 and 2 in lake atitlan and it was by far the most enjoyable days we had in the area. 100% recommend. The restaurant food is 100% recommend, tooPosted onTrustindex verifies that the original source of the review is Google. In a great location, this hotel offerts an excellent service to their guests! Very responsive and proactive, they made our stay even better in the area. Try their restaurant, it’s worth a detour! Also, their cocktails at the bar, from a “classic” to something more “extra” are perfectly executed!Posted onTrustindex verifies that the original source of the review is Google. Jenna's B&B is a true gem! From the incredibly friendly staff who made us feel instantly at home, to the delicious food, and the absolutely breathtaking views of the lake; this place is perfect. Highly recommend!Posted onTrustindex verifies that the original source of the review is Google. Visited the restaurant for dinner and breakfast. The chefs took time to cook the best meal we had on our trip.
EXCELLENTVerified When in Lake Atitlan, look no further. We had an amazing stay and could not have asked for a better experience. The views of Lake Atitlán and the surrounding volcanoes are absolutely breathtaking. Perched on a hill, the hotel offers a peaceful, immersive setting where you can truly enjoy the area’s natural beauty, wildlife, and resources. Waking up to these views and the sounds of nature was unforgettable. This is a must-try destination for anyone seeking tranquility, stunning scenery, and a unique connection with nature. Highly recommended.Posted onVerified Restaurant muy , muy bien Excelente cocina siria ! Nos fascinó ! Falafell y otros platos muy bien preparados, muy atenta atención del personal, July especialPosted onVerified Amazing B&B With the Best Restaurant! Jenna's River B&B is a unique stay with a wonderful view! Each of the yurts is comfortable and "stacked" against the land leading down to the sea. There is also a little gem of a restaurant attached to the wonderful Jenna's River B&B. The chef is a magician. I was here for a pre-wedding Happy Hour and the next day for the wedding and dinner afterwards. The star of the Happy Hour was the fried shrimp. They were crisp and flavorful and served with the best spicy dip! The wedding meal was grand by any standard; everything was delicious, and the portions were huge. The staff was gracious and friendly, so attentive and enthusiastic. It felt more like being at someone's house than a restaurant. Short ribs, hummus, fish, salad, so many tasty dishes! The desert, and the wedding cake, was the best Dolce de Leche cake I have ever tasted. Bravo to the chef and Al Jouri Restaurant. It's worth the tuk-tuk ride there, but you won't want to leave!Posted onVerified Gorgeous Getaway I planned a trip for my mom and I to Guatemala, it had always been a place I wanted to visit. When we arrived at Lake Atitlan we got a tuktuk to Jenna's, their What's App communication was SO HELPFUL. This boutique hotel is exactly the place you want to stay for views, food, and relaxation during your visit to Lake Atitlan. After visiting many of the towns around the lake and spending afternoons wandering through Panajachel, no other accommodation can compare. Unlimited coffee in the morning for my early-rising mom, Lino the tuktuk tour guide, and the most gorgeous view of the lake made this a trip to remember. Thank you Jenna's!Posted onVerified Unforgettable stay in beautiful Lake Atitlan We thoroughly enjoyed our time at Jenna's for a family wedding. It is a beautiful setting, very comfortable, and has an amazing on-site restaurant. The staff went above and beyond to make sure everyone had a terrific time - both Adriana and Adrina managed transport, booked massages, offered an unforgettable yoga class and were just exemplary overall. Yvan coordinated all of the details and managed many moving parts. Johnny and Allie at the bar took great care of everyone and made terrific cocktails. Norbert continued to delight us with delicious food (best fattoush I've ever had!). We had a group of 19 show up late one evening during our stay, and the kitchen staff rose to the challenge - Johnny took care of everyone - and the women in the kitchen worked late to make sure that we were well-fed. They were back early the next morning to prepare our breakfast - thank you to Lizeth, Aura, Danira, Gaby, Yolanda and Lizeth for feeding us so well over many days! We will never forget the time we had at Jenna's - thank you to everyone who made it so special.Posted onVerified Book the Armadillo suite, you won't be disappointed! Totally worth the very brief venture outside town for the unbeatable view, you won't be disappointed! Be sure to wake up to watch the sunrise from your own private covered patio or even from your bed. I also suggest sitting out to watch the sunset over the mountains from their restaurant. During the night we were able to sit and enjoy the moon reflecting on the lake. The hotel has a wonderfully curated eclectic vibe. The complex is thoughtfully designed (but be prepared for some stairs - after all you're on the side of a mountain) and the gardens are immaculate. You feel as if your tucked amongst the forest in a private garden. The staff were incredibly helpful. They arranged our professional private transportation to and from Guatemala City and helped us arrange trusted tuk tuks into town. High speed wifi that's included enabled us to stream movies. Can't recommend the on site Syrian restaurant's tasting menu enough! Enjoy incredibly fresh and flavorful authentic Syrian food made with local ingredients for their covered restaurant patio that overlooks the lake. Get there early as they will sell out or make a reservation. We enjoyed the coffee that was available all day and the included breakfast.Posted onVerified Amazing!! What an amazing experience, great value and the view was fantastic. Stay in the Armadillo room if you can. Also do the dinner tasting menu for sure. Cant wait to go back! Easily located to get a tuk tuk into town and very helpful in arranging transport to and from Guatemala City or Antigua.Posted onVerified Charming spot with a great vibe Great location with a lovely atmosphere! We friendly welcome from the staff! Before our arrival, they reached out with useful information. Rooms are clean and are all facing the lake. The restaurant attached to the hotel is incredibly! Unique in the area, it offers a Syrian cuisine worth a detour. Ask for their wine menu, you won’t be disappointed!Posted onVerified Lake Atitlan – Comfort, Beauty, and Convenience The lodgings were extremely comfortable and the grounds were absolutely beautiful. It was like staying in a landscaped botanical garden. There are some stairways to maneuver between street level and the rooms, but the view is totally worth it. Easy walking distance to Panajachel and Santa Catarina Palopo, though there are many tuk-tuks or nice locals willing to give you a ride in the back of their pickup truck if you are not up for the walk. Great food on-site with all the local flavors, and some very unique cuisine with inspirations from the Middle East.Posted onVerified Beautiful location, incredible views, wonderful food and Staff!!! I first have to say that everyone there is so extra accommodating and wonderful, a better staff couldn't be found anywhere. When we arrived, I realized the error in my booking. I had asked for a lower yurt not realizing that the main road was at the top. Meaning that there would be more stairs to climb to get to where we could grab a tuk tuk into town. (Be aware there are a whole lot of stairs to get everywhere) We were lucky in that It was low season and they were very kind in that they were able to change us to another room that put us closer to the main road. At the end of a long day of taking launches to other areas of the lake that location was so much better for us. Of course the view of the lake from up there was stupendous.. I had been willing to give up that view being in a lower yurt until I got there and realized thing were opposite of what I imagined. Our room was small and cozy and with a great balcony overlooking the lake...our bed was very comfy and with enough blankets to warm us thru the night..it does get chilly at night! Great shower with plenty of hot water. Housekeeping gave fresh filtered water, and clean towels every day which was a nice treat.( So many places don't change towels these days). As other people have said in their posts... I agree that the rooms (or at least the one we were in) could use more hooks to hang things and even a small table or something in the bathroom because there was no place to put anything, even the towels. For two people with toiletries it's barely enough space. The included breakfast is more than ample and always delicious with fresh made plantains, eggs, fruit, beans and home made tortillas with coffee or tea... honestly, more than I could finish... but somehow I'm managed! They also have other menu items that can be ordered with a small fee. We had dinner in their restaurant each night we stayed and loved everything we had. The kitchen staff Gabriela and Yolanda are amazing cooks and everything is made to order. After a long day visiting other places on the lake it was relaxing to come back for dinner and be overlooking the lake. We found all the meals to be tasty, satisfying but above all incredibly creative in their preparation and unique flavors, we honestly ate everything on our plates each night. We didn't have a chance to use the pool because we were out most of the day when it was warm, by the time we got back it was a bit too cool out, but I'm sure it's very refreshing on a hot day. Thank you Mari, Antonio and Rob for making our stay so memorable and great... and of course to Gabriela and Yolanda for the super delicious meals. We loved staying at Jenna's and we would stay again in a heartbeat.It's a very special place and close enough to grab a tuk tuk and be in town in minutes. **2 Things to be aware of: -----10% Is added to the food bill for tips. We were unaware of this and tipped after every meal. We didn't get paper bills after the meals so we had no idea until we settled up at the end of our stay. So by the end, adding in that 10%...we were probably tipping 25 to 30% because we loved the service and the food so much. ---My own personal pet peeve: Breakfast is served from 8 AM to 11 AM which is a great window... but for an early riser who gets up around 6 AM.. having to wait those two hours for my 1st cup of coffee was a drag. We would count down the minutes until 8am and be the first ones there! The one suggestion I would make would be programming the coffeemaker to 7 AM, even if breakfast starts later. For those of us who need that early morning coffee fix it to wake up it would be a great addition. (I met another early riser guest there who took at 6.30am tuk tuk into town just to get that 1st cup of coffee) The last day we grabbed a cold brew from town the night before and sat on the balcony in the morning with that, just waiting for 8am:-) Again.. We loved our stay at Jenna's and highly recommend it!
Owner's reply
Thank you so much for your thoughtful review and for all the kind words! We're really happy we could help adjust your room and that you enjoyed the views, food, and the warmth of our team, they will be so happy to hear this!We really appreciate the feedback too, especially about the bathroom space and the early morning coffee. Great suggestions, and we’ll definitely look into ways to improve that experience.We’d love to welcome you back anytime, thank you again for choosing Jenna’s!