EXCELLENTVerified The room was clean and inviting. The bed was comfortable and the view from our private front porch was spectacular. The staff were exceptional - very helpful. I loved the food in the restaurant - we ate breakfast, lunch and dinner and it was all delicious. ☺Cleanliness, amenities, property conditions & facilitiesPosted onVerified We had an amazing stay at Jenna’s! The staff was so friendly and accommodating. We had the most incredible view from the front porch of our yurt, which was spacious, clean and comfortable. The food at the restaurant was so good! We chose to eat there every night instead of venturing out, we wanted to try everything on the menu! Happy hour at the bar was super fun. Definitely will recommend this magical place in the mountainside. We ventured out to Panajachel to catch a boat to the other towns along the lake, take an atv tour and went zip lining at the nature preserve. The staff at Jenna’s had great recommendations and were so helpful setting up transportation and reservations. ☺Cleanliness, staff & service, amenitiesPosted onVerified A wonderfully relaxing place to stay. Super staff - very responsive and helpful. Incredible middle eastern cuisine - best we've eaten outside the mideast. Great location from which to explore Lago Atitlan. ☺Cleanliness, staff & service, amenitiesPosted onVerified Beautiful peaceful property with a beautiful garden. Very friendly and helpful staff. Food was delicious. Highly recommend ☺Cleanliness, amenities, property conditions & facilitiesPosted onVerified The location is fantastic. The rooms were spotless. But the staff went far and above their serviced requirements. Courteous, friendly, and good natured. Wonderful place to estay. ☺Cleanliness, staff & service, amenitiesPosted onVerified We had an excellent experience at Jenna’s River! The grounds are beautiful, the room was lovely and charming, the staff were super helpful and friendly, and the restaurant was amazing! We would absolutely recommend staying here for your trip to Lake Atitlán. ☺Cleanliness, amenities, property conditions & facilitiesPosted onVerified Our room was clean, the bed was comfortable and the staff were pleasant and helpful. ☺Cleanliness, amenities, property conditions & facilitiesPosted onVerified Perfect location, friendly staff and beautiful view. ☺Cleanliness, staff & service, amenities
Owner's reply
Thank you so much for your wonderful review and perfect rating. We’re delighted to hear that you enjoyed our location, the beautiful views, and the friendliness of our team. It was truly a pleasure having you with us, and we hope to welcome you back to Jenna’s River again very soon.Posted onVerified Fueron muy atentos y el desayuno fue bastante bueno. En general limpio y confortable. ☺Cleanliness
Owner's reply
Muchas gracias por compartir tu experiencia y por tu excelente calificación. Nos alegra mucho saber que te sentiste bien atendido y que disfrutaste del desayuno, así como de la limpieza y comodidad de nuestras instalaciones. Será un placer recibirte nuevamente en Jenna’s River cuando lo desees.
EXCELLENTTrustindex verifies that the original source of the review is Google. We really enjoyed our stay there! The view is amazing. It’s also a great place and the location is close to the city. Everyone is very friendly and helpful. Ask for Lino to give you rides there with his Tuktuk.Posted onTrustindex verifies that the original source of the review is Google. I only went to the Syrian restaurant (Al Jouri Kitchen): Fantastic experience! Chef Jorge’s Baba Ghanoush in particular was phenomenal (so much so that I had to personally ask what was the secret ingredient). The staff was very attentive and warm, and the environment was cozy. I’m recommending this place to all my friends.Posted onTrustindex verifies that the original source of the review is Google. What an absolutely amazing experience staying here! Everything from the prime location between Panajechel and Santa Catarina to the excellent service provided from Manu and the rest of the staff here was more than memorable. We enjoyed the most delicious fresh free breakfast at the restaurant and drinks from the cocktail bar every day. The massage at the spa was otherworldly!! And the best part is the two most amazing roommates Samson and Delilah, the friendliest cats that stay on the property! Other reviewers may mention outdated rooms or linen, however you don’t come here for the most modern accommodations in Guatemala. You come for it to feel like home. The attention to detail in each room and from the staff gives you everything you might need. We enjoyed massages from the amazing spa staff, were provided cheap, reliable TukTuks back and forth from whatever town we liked, and got the best priced transport back to the airport! They even had our laundry done! For any stay in Panajechel this will always be my go to. Good people, fair prices, and great vibes. Can’t ask for more! Thank you Jenna’s River B&B!Posted onTrustindex verifies that the original source of the review is Google. Virkelig dejligt sted. Afslappet, venligt og hjælpsomt personale , med fine værelser med balkoner og skøn udsigt. Virkelig god restaurant med syrisk køkken, god bar. Ligger en kort tuktuk tur udenfor Panajachel. Kan kun anbefale stedet.Posted onTrustindex verifies that the original source of the review is Google. Jenna’s is located on the outskirts of town but easy to get to. All the tuktuk drivers know where it is. They also provide you with the number of a tuktuk service that is a lifesaver to be able to get in to town and to the pier. The restaurant on site is great and the Guatemalan breakfast provided is delicious! Great views of the lake aswell. Would definitely stay here again!Posted onTrustindex verifies that the original source of the review is Google. Dommage que je ne puisse pas laisser plus d'étoile 🙈 Sérieusement, AUCUN mot a dire.. le balcon relié a la chambre est parfait et magique avec la vue sur le lac Atitlan. Le personnel est a l'écoute. L'endroit est bien entretenu. Le lit est sooooo confortable.. la salle de bain est folle. Juste le bain encastré pres de la fenêtre. 🤩 La nourriture est délicieuse, vraiment. Je me suis payé la totale pour cet hébergement et cest bien mérité. Le service de tuk tuk affilié a l'hôtel est super (bon prix). Mercii a Lino pour les balades. L'endroit est sécuritaire avec les gates barrées. Je n'ai aucun commentaire négatif a dire. Merciiiii encore 1000 fois pour ces 2 belles nuits.Posted onTrustindex verifies that the original source of the review is Google. Posted onTrustindex verifies that the original source of the review is Google. Wonderful tasting menu, spectacular location and fantastic service. Original menu that is hard to find in the region.Posted onTrustindex verifies that the original source of the review is Google.
EXCELLENTVerified When in Lake Atitlan, look no further. We had an amazing stay and could not have asked for a better experience. The views of Lake Atitlán and the surrounding volcanoes are absolutely breathtaking. Perched on a hill, the hotel offers a peaceful, immersive setting where you can truly enjoy the area’s natural beauty, wildlife, and resources. Waking up to these views and the sounds of nature was unforgettable. This is a must-try destination for anyone seeking tranquility, stunning scenery, and a unique connection with nature. Highly recommended.Posted onVerified Restaurant muy , muy bien Excelente cocina siria ! Nos fascinó ! Falafell y otros platos muy bien preparados, muy atenta atención del personal, July especialPosted onVerified Amazing B&B With the Best Restaurant! Jenna's River B&B is a unique stay with a wonderful view! Each of the yurts is comfortable and "stacked" against the land leading down to the sea. There is also a little gem of a restaurant attached to the wonderful Jenna's River B&B. The chef is a magician. I was here for a pre-wedding Happy Hour and the next day for the wedding and dinner afterwards. The star of the Happy Hour was the fried shrimp. They were crisp and flavorful and served with the best spicy dip! The wedding meal was grand by any standard; everything was delicious, and the portions were huge. The staff was gracious and friendly, so attentive and enthusiastic. It felt more like being at someone's house than a restaurant. Short ribs, hummus, fish, salad, so many tasty dishes! The desert, and the wedding cake, was the best Dolce de Leche cake I have ever tasted. Bravo to the chef and Al Jouri Restaurant. It's worth the tuk-tuk ride there, but you won't want to leave!Posted onVerified Gorgeous Getaway I planned a trip for my mom and I to Guatemala, it had always been a place I wanted to visit. When we arrived at Lake Atitlan we got a tuktuk to Jenna's, their What's App communication was SO HELPFUL. This boutique hotel is exactly the place you want to stay for views, food, and relaxation during your visit to Lake Atitlan. After visiting many of the towns around the lake and spending afternoons wandering through Panajachel, no other accommodation can compare. Unlimited coffee in the morning for my early-rising mom, Lino the tuktuk tour guide, and the most gorgeous view of the lake made this a trip to remember. Thank you Jenna's!Posted onVerified Unforgettable stay in beautiful Lake Atitlan We thoroughly enjoyed our time at Jenna's for a family wedding. It is a beautiful setting, very comfortable, and has an amazing on-site restaurant. The staff went above and beyond to make sure everyone had a terrific time - both Adriana and Adrina managed transport, booked massages, offered an unforgettable yoga class and were just exemplary overall. Yvan coordinated all of the details and managed many moving parts. Johnny and Allie at the bar took great care of everyone and made terrific cocktails. Norbert continued to delight us with delicious food (best fattoush I've ever had!). We had a group of 19 show up late one evening during our stay, and the kitchen staff rose to the challenge - Johnny took care of everyone - and the women in the kitchen worked late to make sure that we were well-fed. They were back early the next morning to prepare our breakfast - thank you to Lizeth, Aura, Danira, Gaby, Yolanda and Lizeth for feeding us so well over many days! We will never forget the time we had at Jenna's - thank you to everyone who made it so special.Posted onVerified Book the Armadillo suite, you won't be disappointed! Totally worth the very brief venture outside town for the unbeatable view, you won't be disappointed! Be sure to wake up to watch the sunrise from your own private covered patio or even from your bed. I also suggest sitting out to watch the sunset over the mountains from their restaurant. During the night we were able to sit and enjoy the moon reflecting on the lake. The hotel has a wonderfully curated eclectic vibe. The complex is thoughtfully designed (but be prepared for some stairs - after all you're on the side of a mountain) and the gardens are immaculate. You feel as if your tucked amongst the forest in a private garden. The staff were incredibly helpful. They arranged our professional private transportation to and from Guatemala City and helped us arrange trusted tuk tuks into town. High speed wifi that's included enabled us to stream movies. Can't recommend the on site Syrian restaurant's tasting menu enough! Enjoy incredibly fresh and flavorful authentic Syrian food made with local ingredients for their covered restaurant patio that overlooks the lake. Get there early as they will sell out or make a reservation. We enjoyed the coffee that was available all day and the included breakfast.Posted onVerified Amazing!! What an amazing experience, great value and the view was fantastic. Stay in the Armadillo room if you can. Also do the dinner tasting menu for sure. Cant wait to go back! Easily located to get a tuk tuk into town and very helpful in arranging transport to and from Guatemala City or Antigua.Posted onVerified Charming spot with a great vibe Great location with a lovely atmosphere! We friendly welcome from the staff! Before our arrival, they reached out with useful information. Rooms are clean and are all facing the lake. The restaurant attached to the hotel is incredibly! Unique in the area, it offers a Syrian cuisine worth a detour. Ask for their wine menu, you won’t be disappointed!Posted onVerified Lake Atitlan – Comfort, Beauty, and Convenience The lodgings were extremely comfortable and the grounds were absolutely beautiful. It was like staying in a landscaped botanical garden. There are some stairways to maneuver between street level and the rooms, but the view is totally worth it. Easy walking distance to Panajachel and Santa Catarina Palopo, though there are many tuk-tuks or nice locals willing to give you a ride in the back of their pickup truck if you are not up for the walk. Great food on-site with all the local flavors, and some very unique cuisine with inspirations from the Middle East.Posted onVerified Beautiful location, incredible views, wonderful food and Staff!!! I first have to say that everyone there is so extra accommodating and wonderful, a better staff couldn't be found anywhere. When we arrived, I realized the error in my booking. I had asked for a lower yurt not realizing that the main road was at the top. Meaning that there would be more stairs to climb to get to where we could grab a tuk tuk into town. (Be aware there are a whole lot of stairs to get everywhere) We were lucky in that It was low season and they were very kind in that they were able to change us to another room that put us closer to the main road. At the end of a long day of taking launches to other areas of the lake that location was so much better for us. Of course the view of the lake from up there was stupendous.. I had been willing to give up that view being in a lower yurt until I got there and realized thing were opposite of what I imagined. Our room was small and cozy and with a great balcony overlooking the lake...our bed was very comfy and with enough blankets to warm us thru the night..it does get chilly at night! Great shower with plenty of hot water. Housekeeping gave fresh filtered water, and clean towels every day which was a nice treat.( So many places don't change towels these days). As other people have said in their posts... I agree that the rooms (or at least the one we were in) could use more hooks to hang things and even a small table or something in the bathroom because there was no place to put anything, even the towels. For two people with toiletries it's barely enough space. The included breakfast is more than ample and always delicious with fresh made plantains, eggs, fruit, beans and home made tortillas with coffee or tea... honestly, more than I could finish... but somehow I'm managed! They also have other menu items that can be ordered with a small fee. We had dinner in their restaurant each night we stayed and loved everything we had. The kitchen staff Gabriela and Yolanda are amazing cooks and everything is made to order. After a long day visiting other places on the lake it was relaxing to come back for dinner and be overlooking the lake. We found all the meals to be tasty, satisfying but above all incredibly creative in their preparation and unique flavors, we honestly ate everything on our plates each night. We didn't have a chance to use the pool because we were out most of the day when it was warm, by the time we got back it was a bit too cool out, but I'm sure it's very refreshing on a hot day. Thank you Mari, Antonio and Rob for making our stay so memorable and great... and of course to Gabriela and Yolanda for the super delicious meals. We loved staying at Jenna's and we would stay again in a heartbeat.It's a very special place and close enough to grab a tuk tuk and be in town in minutes. **2 Things to be aware of: -----10% Is added to the food bill for tips. We were unaware of this and tipped after every meal. We didn't get paper bills after the meals so we had no idea until we settled up at the end of our stay. So by the end, adding in that 10%...we were probably tipping 25 to 30% because we loved the service and the food so much. ---My own personal pet peeve: Breakfast is served from 8 AM to 11 AM which is a great window... but for an early riser who gets up around 6 AM.. having to wait those two hours for my 1st cup of coffee was a drag. We would count down the minutes until 8am and be the first ones there! The one suggestion I would make would be programming the coffeemaker to 7 AM, even if breakfast starts later. For those of us who need that early morning coffee fix it to wake up it would be a great addition. (I met another early riser guest there who took at 6.30am tuk tuk into town just to get that 1st cup of coffee) The last day we grabbed a cold brew from town the night before and sat on the balcony in the morning with that, just waiting for 8am:-) Again.. We loved our stay at Jenna's and highly recommend it!
Owner's reply
Thank you so much for your thoughtful review and for all the kind words! We're really happy we could help adjust your room and that you enjoyed the views, food, and the warmth of our team, they will be so happy to hear this!We really appreciate the feedback too, especially about the bathroom space and the early morning coffee. Great suggestions, and we’ll definitely look into ways to improve that experience.We’d love to welcome you back anytime, thank you again for choosing Jenna’s!